At Bakhtor Tour & Travels, we understand that plans can change. Our cancellation policy is designed to be as fair and transparent as possible. This policy outlines the terms under which cancellations can be made and refunds issued.
1. Cancellation by the Client
1.1 Notice Period and Refunds:
- 30 days or more before departure: Full refund minus a non-refundable processing fee.
- 15-29 days before departure: 50% refund of the total booking amount.
- Less than 15 days before departure: No refund.
1.2 Processing Fee: A non-refundable processing fee will be charged for all cancellations. The exact amount will be specified at the time of booking.
1.3 Cancellation Request: Clients must submit a written cancellation request via email to info@bakhtortourandtravels.com.
2. Cancellation by Bakhtor Tour & Travels
2.1 Full Refund: If we cancel a tour due to unforeseen circumstances or lack of participation, clients will receive a full refund of the amount paid.
2.2 Alternative Options: We may offer alternative tour dates or packages. If the client accepts the alternative, no refund will be issued. If the client declines, a full refund will be processed.
3. Changes to Bookings
3.1 Client-Initiated Changes: Any changes requested by the client after booking confirmation are subject to availability and may incur additional charges.
3.2 Bakhtor Tour & Travels-Initiated Changes: We reserve the right to make changes to the itinerary or accommodations due to unforeseen circumstances. Clients will be informed of such changes as soon as possible.
4. Non-Refundable Services
4.1 Third-Party Services: Services booked through third-party providers, such as flights, hotels, and special activities, may have different cancellation and refund policies. Any refunds for these services will be subject to the provider’s terms and conditions.
4.2 Partial Services: If a client chooses to leave a tour early or not to participate in certain activities, no partial refunds will be issued for unused services.
5. Force Majeure
5.1 Unforeseen Circumstances: In the event of force majeure (e.g., natural disasters, political instability, pandemics), cancellations will be handled on a case-by-case basis. We will make every effort to provide fair compensation, but standard cancellation policies may not apply.
6. Travel Insurance
6.1 Recommendation: It is highly recommended that clients purchase comprehensive travel insurance to cover trip cancellations, medical expenses, personal accidents, loss of personal belongings, and other potential risks.
6.2 Responsibility: Bakhtor Tour & Travels is not responsible for any costs incurred by the client due to lack of travel insurance.
7. Contact Information
For any questions or concerns regarding our cancellation policy, please contact us at:
Bakhtor Tour & Travels
Address: Naraspura, Budgam 191111
Phone: +91 70517 03857
Email: info@bakhtortourandtravels.com
Website: https://www.bakhtortourandtravels.com/
By booking with Bakhtor Tour & Travels, you acknowledge that you have read, understood, and agree to this Cancellation Policy.